CSE Amadeus

Bienvenue sur le site du CSE Amadeus Welcome on the Amadeus Work Council

English

Coronavirus: Communication importante du CSE

A la suite de la décision du Président de la République de fermer les crèches, écoles et universités et de mettre en place des recommandations pour contenir la diffusion du Coronavirus, et des mesures prises par la Direction d’Amadeus, votre CSE va adapter ses activités et ses offres à partir de ce 16 mars :

  • Aucune activité club ne pourra se tenir, qu’elle soit habituellement dans un local du CSE ou d’Amadeus ou AAA.
  • Aucun visiteur extérieur, fournisseur ou prestataire ne sera autorisé dans les locaux du CSE.
  • Les permanences de la billetterie et commandes Web sont suspendues jusqu’à nouvel ordre. Les modalités de remboursement ou changement de date limite seront mis dès que possible sur les pages billetterie.
  • Les échanges avec les salariés du CSE à propos des locations, voyages et séjours enfants se font par mail ou chat.

Vous trouverez des réponses à vos questions en allant sur la page FAQ sinon envoyez votre question à cesophia@amadeus.com.

Etant donné que la situation évolue régulièrement, nous vous tiendrons informés de tout changement concernant les mesures ci-dessus.

Merci de votre compréhension et patience.

L'équipe du CSE

Français

Coronavirus: Important CSE Communication

Following the decision by the French President to temporarily close schools and universities and to issue additional recommendations to help contain the spread of COVID-19, and the temporary measures taken and requested by the Management of Amadeus, your CSE will consequently adapt its activities and offers as from 16 March:

  • No club activities will be allowed indoors, in any CSE premises or Amadeus rooms or AAA.
  • No external visitors, suppliers or providers will be allowed in the CSE premises.
  • No ticket duties and Web Command will be offered until further notice.
  • Exchanges with CSE employees for rentals, holidays and children activities will be by mail or chat.

You will find answers to your questions by going to the FAQ page otherwise send your question to cesophia@amadeus.com.

As the situation is evolving regularly, we will keep you informed of any change to the above measures.

Thanks a lot for your comprehension and patience.

The CSE Team

Actualités / News

FAQ

I have skipasses, and the resorts are all closed. How can I proceed and ask for a refund ?

We will refund your tickets. Please see this page for skipasses refund. 


I have more than 6 skipasses, and can't use them because of the lockdown. Yet, the CSE only refund 6 skipasses maximum. How could we proceed ?

Because of the exceptionnal context brought by the COVID-19 outbreak, we will refund all your tickets, whatever the number you have. See this page for skipasses refund. 


I have La Foux skipasses, but can't use them anymore. The CSE doesn't refund these skipasses, am I going to loose my money ?

We will refund even the La foux skipasses. Yet, to do so, we will need first the number on the skipasses so our supplier will crontrol if they are used or not. See this page for skipasses refund. 


What can I do if I have some Cheques vacance with an expiracy date this year?

According to ANCV, there is no plan to extend the validity date.

Yet, from 1st January 2021 to 31th March 2021, you will be able to send back your 2018 Cheques vacance to ANCV and they will be replaced with new ones valid until end of 2023.

Note that a fee of 10e will be withdrawn of your total.


I want to order Cheque Vacances, but it is not possible.

It will be possible to order once the CSE's office will be open again.

We don't have further information on this topic.


I have some cinemas tickets with a short expiracy date. Am I going to loose them ?

Here are the information we have for the cinema so far :

Pathe : tickets with an expiration date between 15 of March and 31 of August will be automatically postponed to 30 September 2020.

CGR : All tickets with a validity date equal or above 1st of March will be exceptionnaly postponed to the 31 of December 2020.

Olympia/Variete/Rialto : the expiration date will be automatically extended for the length of their closure time.

If you purchased Strada tickets from January 2020, with an expiracy date in June : a solution will be found, more information to come in the following weeks.

Arcades : All tickets will be extended as long as the cinema will be closed. Afterward, we will receive un update from th cinema for the extension process.

Casino : All tickets will be extended automatically for 6 months. Tickets with an expiracy date before March 15th 2020 will not be concerned.

 


I have parks tickets, but can't use them. What should I do ?

For now, most of our tickets are valid until the end of the year and even 2021.

If you have tickets with an expiracy date in the following months, we will determine case by case how we can refund or compensate you as soon as the CSE is open to public.


I have a summer rental what happens in case of cancellation due government restrictions ?
Your summer rental will be reimbursed by bank transfer in case of closure of the residence or government-imposed restrictions.

Can I register my child to a summer camp?

Yes you can register your child to a summer camp.
In order to, please register your child on line and provide a cheque to CSE when offices will be opened
Link to Summer Camps: https://www.cseamadeus.com/index.php?controller=produit&recherche_categorie=ENFANTS,ETECAMPS;


I booked a show which was cancelled or postponed and I don’t want to keep it, what is the refund process?

If you get paper tickets that are not e-tickets, they will have to be returned during concert duties or via internal email by mentioning your name on the envelop.

The concert club records all the cancellations as soon as we get them, and will make all the refunds by bank transfer once we return in Amadeus’ premises.

Please be ensured that your IBAN is well updated in your profile on the CSEamadeus.com site.

In view of significant number of shows cancellations, we kindly ask you to have some patience and not come back to us. Thanks for your understanding.

Produits / Products

loading...